We are committed to protecting your privacy and handling your personal information in a respectful and responsible manner. This policy explains how personal information is collected, used, stored, and disclosed in connection with our massage therapy services and website, in accordance with applicable privacy laws in Victoria, Australia, including the Privacy Act 1988 (Cth), the Australian Privacy Principles, and where relevant, the Health Records Act 2001 (Vic).

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We may collect personal information such as your name, contact details, appointment history, payment information, and health information that is relevant to providing massage therapy services. Personal information is collected directly from you through booking systems, intake forms, emails, phone calls, or in person, and in some cases automatically through website usage such as cookies or analytics.

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Personal information is collected for the purpose of providing and managing services, communicating with you about appointments, processing payments, maintaining accurate records, and meeting legal and professional obligations. We only use personal information for purposes that are reasonably necessary for the operation of the business, or as required or permitted by law.

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Your personal information may be shared with trusted third-party service providers who assist with business operations, such as booking, payment, or IT systems, or with healthcare professionals where appropriate and with your consent. We do not sell or trade personal information. Information may also be disclosed if required by law or to comply with legal or regulatory obligations.

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We take reasonable steps to ensure that personal information is stored securely and protected from misuse, loss, unauthorised access, modification, or disclosure. Personal information is retained only for as long as necessary for business or legal purposes, after which it is securely destroyed or de-identified.

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You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date. Requests and privacy concerns can be made by contacting us directly, and we will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

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This policy may be updated from time to time to reflect changes in legislation or business practices. The most current version will be made available through our website or upon request.