This Refund Policy outlines the terms and conditions relating to cancellations, rescheduling, and refunds for massage therapy services provided by this business. By booking an appointment, you agree to the following policy.

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Appointments may be rescheduled once without penalty, provided a minimum of 24 hours’ notice is given prior to the scheduled appointment time. Reschedule requests made with less than 24 hours’ notice are not permitted and will be treated as a late cancellation.

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After the one complimentary reschedule has been used, any further cancellations or rescheduling requests will incur a cancellation fee equal to the full price of the booked session.

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Refunds are not provided for completed services, missed appointments, or late cancellations. If an appointment is cancelled with less than 24 hours’ notice, or if a client does not attend their scheduled session, the full session fee will be charged and is non-refundable.

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If, at any time, a session is deemed unsafe, inappropriate, or if a client behaves in a manner that breaches professional boundaries, the practitioner reserves the right to immediately end the session. In such cases, the full session fee will apply and no refunds will be issued.

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The practitioner also reserves the right to refuse service or decline future bookings at their discretion, including but not limited to situations involving inappropriate behaviour, safety concerns, or failure to comply with policies and professional standards.

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In the event that the business needs to cancel or reschedule an appointment, clients will be offered the option of a full refund or a rescheduled appointment at no additional cost.

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All refund and cancellation matters are handled in accordance with Australian Consumer Law. Nothing in this policy limits your rights under applicable consumer protection legislation.